It's no secret, I'm sure, that expectations for public behavior seem to be at a low ebb. People that work for public institutions and tend public spaces deal with daily behavior that 20 or 30 years ago would have been cause for calling authorities.
Today there is a much larger percentage of people whose sense of entitlement leads them to believe they can let their children (or themselves) run rough-shod over the rules. We at the library try to be there for all - young, old, rich, and poor. We try to create rules that make use of our library available to all. It's a balancing act.
Behavior and our expectations for how people should act in public occupy a lot of our time at the library. But there is a deeper issue at work.
When you combine an educational system that won't allow or acknowledge the failure of a student, an economic system that has bred chronic un- and under-employment, and a culturally embedded feeling that laying blame is preferable to taking responsibility you end up with people who don't know how or don't care to behave well in public.
I don't know how to cure society-wide ills like this, except through education. Unfortunately, public education is under such unwarranted pressure that that solution seems less certain now than in the past. I do know that most of what we are changing here at the library are attempts to contain undesirable individual behavior.
So, what do we do about behavior in the library? We continue to encourage good behavior, try to enlist the cooperation of our patrons, and ask that people be considerate of others, by pointing out unacceptable behavior before asking people to leave.
Sometimes this involves moving things around. For example, we're moving the smoking area on the West side of the building. Many people entering the building have complained, not necessarily about the smoking in the area, but the attendant bad language near where children enter.
We have moved an adult reading area from right next to the E.L.F. family area. Many adults have an expectation of quiet that we just can't provide near our children's library.
The behavior for which I have no answer has come in this form: "I don't go to the library any more because there are homeless people there." When I first heard that there are folks in our community who won't use their public library because "there are homeless people there", I was more than taken aback. I was hurt, and then curious (with a tinge of paranoia). Who do they say this to, and why?
Is it a surprise that those in need might make use of what few public services there are? Society at large has failed to end joblessness and homelessness and has failed to treat mental illness and drug abuse. I am not sure I can change a well-to-do person's assumption that homelessness=criminality or a well-to-do person's desire to avoid being uncomfortable when confronted by the reality of our local economy.
Now I'm just mad. Mad at the selfish, hard-hearted attitude. Mad and disappointed in an influential person in my community. The public library is THE place in a community where everyone should feel on equal footing. We will work hard to make sure that everyone is welcome here and that everyone is safe here. We will encourage good behavior and will not tolerate behavior that takes away from others' experience at the library. You are safe here, rich guy. I'm sorry if you have to see a homeless person (not really, I actually think it's good for you). But I can almost guarantee that it isn't the homeless person you need fear, it's your attitude and the behavior it breeds. HPL has a dizzying array of tools for everyone and for virtually every educational, inspirational, and even entertainment need. It is a place that can offer hope to anyone who comes in. The library is not a religious institution - no need "convert" or "confess" to get help. The concept of the public library is a societal good. A gift to us made possible by a compassionate, forward-thinking society that valued education and wanted it available to anyone. And if there is no where else to go, the "good" the library does for a person might simply be to let her or him warm up, sit, and maybe, just maybe pick up something to read.
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