We are embarking on another interesting experiment at HPL. One of our staff teams has the task of making it easier to find one's way around the library. They have a great plan lined up and we have started to implement it. The first step is taking down as many signs as we can. You may have already noticed a distinct lack of material hanging from the ceilings...or maybe you have not. Part of what we are testing here is the suspicion that the existing signage is not serving its purpose in helping the library's patrons find what they need. Another suspicion is that, while we think we are being helpful and informing people by taping up every notice we receive, we are really obscuring everything, like this:
OK, maybe that is a slight exaggeration, but only because we don't have neon posters. The hope is that during this first phase, patrons will ask us directions. Then, we can thoughtfully put back the necessary signs, give visual clues where possible, and replace the ever-shifting collage of posters and handbills with hand-out kiosks containing flyers patrons can take with them regarding upcoming events, etc.
So help us make the library easier to navigate. The next time you are in, take a moment to look around and ask yourself a few questions along these lines: Do I know where to return my books? Where do I go to ask a question? Where do I find books/CDs/DVDs about "topic X"? Is it easy to find X's location? Then, when you have your answers, tell a staff member about your experience. We will add your input and factor it in to our plan. Afterall, the goal is to provide you, the user, with a better experience.
I am excited! I think our sign team is on to something that will make a big difference in how easy it is to use the library. (Plus I hate clutter!)
